DELIVERY and RETURNS
Within Switzerland the delivery period ist 1-3 working days. All orders valued at CHF 100 or more are free of charge withing Switzerland.
LUREX also deliver beyond the Swiss border. Deliveries are made in cooperation with the postal services and their partners of the respective countries. LUREX also covers the shipping costs of all orders valued at EUR 100 or more when delivered abroad. Shipping costs are passed on to the buyer for orders below EUR 100.
LUREX voluntarily accepts returns of all purchases within 30 days. Buyers may withdraw from their purchase agreement by returning their purchase to LUREX within 30 days of receipt. The right only applies to goods that are unused and in their original packaging. Once you remove the protective film on the glass and the battery cover, the watch is no longer in its original packaging.
LUREX reserves the right to send any returned goods that have been used or which are not in their original condition back to the buyer and to bill the buyer for the same, either in whole or in part. If buyers wish to exercise their right to return their purchase, they must first notify LUREX.
The return address is in any case:
LUREX Group AG, Sennhüttenstrasse 6, 8907 Wettswil, Schweiz
- The costs and the risk associated with a return are fully borne by the buyer.
- If buyers no longer wish to accept delivery of an order which has been delayed, they may cancel the order properly.
- If the ordered goods have already been shipped, buyers are obliged to accept delivery. The return must then be made as described above within 30 days.
- If an item is no longer available, LUREX has the right to cancel the order and refund the amount paid to the buyer. LUREX must inform the customer if the item has been replaced or equivalent items are available.